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| Support FAQ's |
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Below is a list of our most Frequently Asked Questions with full
answers which may be of help to you. We do add new FAQ's from
time to time so be sure to check each time you submit a support
ticket. |
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| Q: I paid for rapid dispatch and my order has not arrived yet? |
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| Q: It has been 7 working days, but my order has not yet arrived.. |
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Q: Can I use an alternate delivery address or a different address to
the one with my bank card? |
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Q: I have ordered more than 1 item but there is only 1 in the
package I received. |
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Q: Is your postage charge per order or per item, and do I pay
postage for back orders? |
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| Q: Which 'Memory Card' will fit into my mobile phone? |
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Q: I am/have made/making an order with you, but I need to
update the address that it is being delivered to. How do I do this? |
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Q: I am looking for a product on your website, you used to
sell them, but I cant find them anymore, have you stopped selling
them? |
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| Q: Can you recommend me a product for my... |
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| Q: What do does "Class X" mean on your SDHC Memory Cards? |
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A: Rapid dispatch does not mean that your order will be in your
hands within "24" or "48" hours, it just means it will have been
shipped from our warehouse with "high priority" and skips the
queue, normal delivery time would still apply.
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A: The normal delivery time from dispatch to your door is 3-5
working days, but the delivery time can be up to 10 working
days (2 full weeks) from the time of dispatch.
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A: Due to the way our system works you can not use a
different delivery address to the address registered with your
bank card.
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A: Most orders are sent in separate packages to keep them
under the VAT limit there can sometimes be a short delay
between deliveries.
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A: You pay per order, not per item, and you are not charged
postage again for back ordered items.
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A: As we do not stock mobile phones we can't always be sure of
which card will work in your mobile phone. Though we ask that
you check your manual as this will usualy have information on
the size & type of flash memory card that is compatible in your
device.
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A: You need to update your account with your new address
before ordering. Once you have ordered there is nothing that we
can do.
You can do this by visiting this "link".
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A: When an item is out of stock for prolonged periods of time,
we switch them off on our website so that we don’t build up to
many back-orders in case we are unable to find stock of that
item again. Just keep looking occasionally and I’m sure the
item will return soon!
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A: Due to the fact we do not have a list of every Camera, MP3
player, Mobile Phone, PDA etc, it would be impossible for us to
be able to recommend which of our products is "best suited"
to your equipment, so we ask for you to please check your manual
first before contacting us.
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A: The class of an SDHC Memory Card relates to the speed of the
memory card itself, so say the class was 2 for example, both
the read and write speeds of the card would be able to hold a
sustained read and write speed of 2mb/s. This is the same for
all SDHC memory card classes, the class simply states the
minimum read and write speeds of the card.
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