Delivery and Returns
We deliver from our dispatch centre in England to the UK Mainland, Highlands & Islands and Ireland (ROI).
All dispatch and delivery times are as accurate as possible, in exceptional circumstances these can vary slightly.
We regret that it is not possible to collect your order from our warehouse.
Oversized items cannot be shipped via Royal Mail and therefore, if your order contains an oversized item, DPD Express Courier will be the only available shipping option.
An important note about Lithium Batteries
We can only ship Lithium Batteries to UK Mainland and Highlands & Islands but not to Ireland (ROI).
Due to recently introduced legislation, Royal Mail are now unable to deliver Lithium Batteries through their network. This means that any order containing Lithium Batteries must be delivered by our express courier, DPD. Whilst we realise that this adds a cost to your order, we would urge you to combine multiple products into one order to achieve the best value for delivery.
Click here for further information about Lithium Battery deliveries.
Deliveries to UK
UK Mainland Standard - £1.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2-3 working days via Royal Mail
UK Mainland Standard Tracked - £2.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2 working days via Royal Mail Tracked
UK Mainland Express Tracked - £3.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 1-2 working days via Royal Mail Tracked
UK Mainland DPD Express Courier - £5.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 1 working day via DPD
• DPD will notify you by text or email and you can choose a convenient day and one hour delivery window
Deliveries to Highlands and Islands and Channel Islands
Highlands and Islands Standard - £1.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2-3 working days via Royal Mail
Highlands and Islands Express Tracked - £3.99 (Not Channel Islands)
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 1-2 working days via Royal Mail Tracked
Highlands and Islands DPD Express Courier - £14.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2 working days via DPD
Deliveries to Ireland (ROI)
Ireland Standard - £4.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2-4 working days via Royal Mail
Ireland DPD Express Courier - £14.99
• Dispatch time: Same day if ordered before 3pm (Mon-Fri)
• Delivery time: Usually takes 2 working days via DPD
RETURNS / MISSING ITEMS
Returns Address:
PO Box 1495,
Bedford,
England,
MK42 5BW
• If your item/s are missing, faulty or not as described, the following will apply to you...
• You must notify us of any missing items within 14 days.
• You must notify us of any incorrectly received or unwanted items within 7 days.
• All items carry a 1 year warranty unless otherwise stated.
• Some products may be required to be sent directly to the manufacturer for any faults after 14 days.
• If your item/s has been miss described and you wish to return it, you may do so but we must be notified within 7 days so that we can do this for you.
• We will however not accept returns on DRAM, CD/DVD Media or Film for incompatibility issues.
• We cover all return postage (up to First Class Royal Mail Postage) for 'Faulty' or 'mis-described' items, but will not cover your return costs for unwanted items.
• Unwanted items must be returned to us with their original packaging.
• To arrange a claim for your missing items we have to allow a full 28 days from the date of dispatch for the delivery of the goods (as required by the Royal Mail Postal Service), then we will be able to arrange to refund or resend the items as required.