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Delivery Information

UK Mainland, Highlands and Islands - FREE DELIVERY

Orders placed before 1:30pm are usually dispatched the same day, but at peak times this is not guaranteed.

We are pleased to offer a "rapid dispatch" service whereby for a small extra fee we will ensure your order is dispatched on the day you order, up to 1:30pm.

Standard delivery is FREE. Your order will be delivered by Royal Mail.

The post is super fast and very reliable and orders only take 1-2 working days to arrive.

There is a 'signed for' option available at extra cost.


Standard delivery is FREE. Your order will be delivered by Guernsey Post

If you are in Guernsey, you can collect your order from us. This option will be available when you select Guernsey as your country as shipping address.

Euro - We do not ship to any Euro destinations


Delivery times stated above are estimated based on the usual service we get from Royal Mail and our other delivery agents and are not guaranteed delivery times.

All delivery times are based on a working week (Excluding Saturday and Sunday)

All express delivery options will only be delivered Monday-Friday.

Your order may be sent in multiple packages for variety of reasons such as stock location, cost, size, durability and weight.

There will sometimes be delays in the postal system - we cannot be held responsible for this, however caused.

Product Restrictions

Some items are not able to be delivered by our standard delivery service, and must be delivered by courier. A quote for delivery will be given at checkout. These items are marked with 'Courier Delivery Only' on the product listings.  Some products are restricted to delivery to certain countries. If we cannot send an item to you, you will be notified after entering your delivery address at the checkout.

Returns / Missing items

If your item/s are missing, defective or not as described, the following will apply to you:

You must contact in the first instance.

Please request an "Returns Authorisation" BEFORE returning your item. Returning without an RMA will result in the package being returned to you.

You need the following information to request an RMA:

1) Valid Order Number.

2) A Valid Reason to return the item - see details below.

You must notify us of any missing, incorrectly received or unwanted items within 30 days.

All items carry a 1-year warranty unless otherwise stated.  If any of your purchases develop a fault, and it’s more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a direct warranty repair.  Please note that the following goods are excluded from the right to cancel: Camera film, unsealed media/software, DVD and Blu-ray discs, Computer memory/RAM, unsealed hard drives, unsealed headphones/earphones and E-liquids.

All goods returned to are assessed by our specialist team.  Where possible we will repair/replace the defective part to the manufacturer's specification and return the goods to you.

If your item/s has been misdescribed and you wish to return it, you may do so but we must be notified within 7 days of receipt.

In the unlikely event that you need to return 'defective' or 'misdescribed' items, we offer a UK Freepost return address.  Items restricted by Royal Mail, UK Civil Aviation Authority and International returns are not covered by this service.

International returns must be sent via your local postal service.  We will refund up to £2.99 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

We cannot be held responsible for goods lost in transit. For valuable items, we recommend using a recorded delivery service.

Where it is not possible to use our Freepost address or If you choose to return the defective product to us using your own method of delivery, we will refund up to £2.99 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

Unwanted items must be returned to us unopened, in a saleable condition, complete with their original packaging and accessories.  All return costs, risk of loss or damage in transit shall be borne by the Buyer.

To arrange a claim for your missing items we have to allow a full 28 days from the date of dispatch for the delivery of the goods, then we will be able to arrange to refund or resend the items as required.

Returns Address:
Lloyds Building
Route De La Garenne
Pitronnerie Road
St. Peter Port